Delivering the FCA's six customer outcomes can create a good dealer outcome

Following the latest from the FCA, Mark Standish gives his view on how regulatory changes to motor finance can be seen as a catalyst for positive change to "create a good customer outcome and a good dealer outcome at the same time"...

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Are you making the most of your marketing spend?

Marketing may have changed over the past decade, but its objective remains the same: getting the biggest bang for your buck. However, an increasingly multi-layered approach has added levels of complexity. Debbie Kirlew explains...

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What’s next for dealer profitability?

Considering the headwinds blown by political, economic and consumer uncertainty, the new and used car markets were tossed around in 2019, but remained remarkably resilient. Curtis Hutchinson explores 2019 and ways to improve for 2020...

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