Delivering the FCA's six customer outcomes can create a good dealer outcome
Following the latest from the FCA, Mark Standish gives his view on how regulatory changes to motor finance can be seen as a catalyst for positive change to "create a good customer outcome and a good dealer outcome at the same time"...
Are you making the most of your marketing spend?
Marketing may have changed over the past decade, but its objective remains the same: getting the biggest bang for your buck. However, an increasingly multi-layered approach has added levels of complexity. Debbie Kirlew explains...
What’s next for dealer profitability?
Considering the headwinds blown by political, economic and consumer uncertainty, the new and used car markets were tossed around in 2019, but remained remarkably resilient. Curtis Hutchinson explores 2019 and ways to improve for 2020...
The past, present and future of motor finance
As 2019 draws to a close, Mark Standish reflects that it has been a busy and, for many, challenging year in the car retailing and financing sector. It seems apt with Christmas looming on the horizon that, to paraphrase a well-known quote from Charles Dickens’ Christmas Carol; motor retailing need to; “live in the Past, the Present, and the Future”...
2019 in review with Karl Werner
2019 has been an increasingly challenging year for many in motor retailing. Deputy CEO, Karl Werner, reviews 2019 and starts to look toward 2020.
Will London's ULEZ trigger electric sales?
The Ultra Low Emission Zone came into force in central London in April 2019. Its introduction served as high profile confirmation of the UK Government’s aim to transition to zero emission road transport by 2040. So what does this mean for car buyers?