News - 2020

The FoS set out its five year strategy with a strong message of 'preventing complaints and unfairness'. CEO Mark Standish observes "preventing complaints should be seen as crucial and should be ‘baked-in’ to product and service development"...

Over 10 days, our car took a virtual drive across the web donating a total of £40,000 to 20 charities, to say thank you for helping those most in need during the outbreak.

Showrooms may be re-opening, but it is to an entirely different market to the one that we were in just a few short weeks ago. In that time, change has happened on an unprecedented scale affecting peoples’ lives, businesses, the way we communicate and much more. Karl Werner, Deputy CEO talks about opportunity in a time of change.

With the vast majority of car sales starting online and recognising that many customers will be seeking reassurance before visiting a showroom, dealers can help themselves by building this reassurance prominently into their digital presence...

The Motorcycle Industry have launched #UnlockYourFreedom to encourage commuters to switch from public transport and cars, to two wheels. Julian Oliver, MotoNovo's National Motorcycle Manager shows his support...

The level of people applying for finance or seeking a finance decision in principle has increased on findandfundmycar as more people are seeing cars as a necessity. Take a look at the top 10 list of factors that are driving buyer interest...

Since lifting lending restrictions, MotoNovo has seen a surge in proposal and business activity; a positive sign for dealers in England looking at click & collect services. CEO Mark Standish addresses the next steps dealerships will need to take...

It's inevitable that the car buying journey is becoming more digital. The trends to online car buying and financing are ones that CEO Mark Standish sees being sustained when the current restrictions are lifted.

Positivity, hope & willingness to adapt are so important. CEO Mark Standish issues an open letter to the UK motor retailing community looking at the future of the motor industry...

The FCA's announcement was welcomed by MotoNovo Finance to continue supporting customers during this unprecedented time. Customers have been able to access a range of services to help with their monthly repayments...

Following the latest coronavirus daily brief, MotoNovo have updated their payout process with immediate effect to help dealers re-start their businesses as we move towards a new social-distancing retailing model.

Mark Standish reflects how "COVID-19 has been tough for the dealer community" but now "is time for dealers to seize the initiative, re-engineer their businesses and get closer to customers"...