Catching up with the Extra Mile Award winners - part 2
We’re catching up with more of our Extra Mile Award 2021 winners to find out the drive that led them to become a winning dealership. From embarking on a journey to offset carbon emissions to putting customers at the forefront of everything they do, meet North Loop Autohaus, Motor Depot, Carbase and Perrys.
Keep up with more of our winners here and on LinkedIn!
North Loop Autohaus
Customer Journey Award winner
What do you think was the driving force behind your win?
Winning the Customer Journey Award is a great achievement to us, as we’re extremely passionate about customer service and aftercare. It’s a main priority for our entire team to ensure a relaxed, informative and smooth approach to car sales and purchasing for our new and returning customer base.
What MotoNovo products/offerings help enhance the customer experience?
The Self-Serve and E-Sign options have been a huge help in aiding customer purchases and sales as it very convenient for all. MotoRate also aids us to keep in line with transparency and fairness for our customers, which ourselves and the customers really appreciate!
How do you help customers understand what finance options are available?
To help customers understand finance options, we have a finance page on our website which includes videos explaining the difference of HP and PCP. Additionally, the team are always more than willing to speak in person or on the phone with customers to answer any questions and queries they have regarding finance.
MotorDepot
Community Impact Award winner
Tell us a bit more about your work with iOffset?
We want to provide a Climate Action Solution for customers, as the focus on the automotive industry intensifies with the ban on new petrol, diesel and hybrid cars from 2030. iOffset’s mission is to spearhead an international carbon reduction and offsetting culture, making it easy and affordable for individuals/businesses to reduce and offset their unavoidable emissions through carbon removal projects. Through significant investment in technology, marketing and advertising, iOffset will turbo-charge consumer action and make change happen. For example, iOffset audited the emissions from over 3,000 cars presented for sale and quantified an average of 1.9 tonnes of CO2 per 10,000 miles. The result? We offset 2.5 tonnes of CO2 for every car sold.
What would you like to achieve with your partnership?
This is just the start. We’re one of the UK’s leading car supermarkets and we’ve partnered up to help by not only offsetting the emissions of all used cars sold (first year/10,000 miles), but also providing iOffset access to thousands of people a month to engage with, spread the word and start the carbon reduction debate in a meaningful way.
Carbase
Partnership Award winner
What do you think was the driving force behind your win?
We’re a progressive and forward-thinking business that cares about customer experience, and MotoNovo provide a great product that aligns with our values.
How would you describe your relationship with MotoNovo?
They’re a valued partner that offer great products, initiatives, and support.
How does MotoNovo support your dealership?
Our partnership gives customers peace of mind that they are in the right hands and the confidence they need to purchase their new vehicle.
Perrys
Customer Journey Award winner
How has your dealership got to where it is today?
Perrys has been around for 114 years. We’ve reached this remarkable achievement by navigating through two world wars, many recessions, and multiple Governments each with their own view on fiscal policy and taxation. You can only achieve success in business for 114 years with great people around you.
How do you help customers understand what finance options are available?
By listening well. Every customer reacts differently and understanding their own behaviour, needs and requirements can’t be rushed. Some customers are multi time buyers, others are first timers, we need to adjust accordingly.
What do you think was the driving force behind your win?
A strong team with an abundance of experience who are able to react to change without fear of taking one step backwards to move two steps forwards in order to deliver a high level of service to our customers.