Recent weeks have seen an impressive run of industry-wide recognition for MotoNovo. Our CEO, Mark Standish, puts the success down to a positive and proactive approach through the unprecedented backdrop of Covid-19.
Here are all the awards we’ve won this year:
- Finance Provider of the Year - Motor Trader Awards
- Best Independent Lender (Bank Owned) - Car Finance Awards
- Bank Owned Independent Finance Provider of the Year - Motor Finance Europe Awards
- Best Vulnerable Customer Support - Covid-19CCS Awards
- Best Brand – Highly Commended Lending Awards
- Fraud Prevention Team of the Year - Credit Awards
- Finance Provider of the Year - Motor Trader Independent Dealer Awards (Feb 2021)
“From the outset of the pandemic, we took a conscious decision to do everything we could to support and care for our teams, our motor dealer partners and our customers. The challenge was to tackle the immediate need to help people and dealers affected by COVID-19 while also addressing significant regulatory changes in motor finance that also required urgent attention.
“A positive and proactive approach has seen us launch a series of innovations, re-engineer many of our processes and support measures and re-deploy and train team members to help customers at the point of greatest need. The strength of customer feedback has reflected the effectiveness of our approach, our Trustpilot review rating has been maintained at 4.7/5 from well over 22,000 customer reviews. I couldn’t be prouder of our entire team and their efforts. These awards are fantastic recognition for them, reflecting the breadth of work undertaken and its impact. Furthermore, these accolades are also testament to the strong relationships we hold with our supporting dealers”
“We are very proud of our commitment to our customers and partners. Serving their needs has always been achieved through a great team and team spirit. From the outset of lockdown, we recognised that the unprecedented situation would inevitably be challenging for many of our ‘MotoNovians’ and we needed their commitment and expertise to enable us to help the people and businesses we serve. Attending to their motivation and well-being has made everything else possible. Here again, the team stepped forward with imaginative support initiatives to keep everyone energised and informed. Moving our annual Team Awards event to a virtual conference hosted by Stephen Mulhern was a perfect example of how the team kept the business momentum moving forward.
“The overall result is that by doing the right thing for our team members, customers and dealers, we will emerge from the pandemic into the ‘new normal’ having grown in scale and reputation. It has been a perfect win, win, win position for customers, dealers and ourselves”
The driving force behind our win
Over the past year, our teams have not only been supporting our customers and dealers, but have been improving our proposition, working behind the scenes on creating and improving products to improve the car buying journey.
Mark Standish, CEO