These are uncertain and challenging times, but the definition of a crisis is that it's temporary. Dealers and lenders alike need to build resilience within their teams to support the 'new norm'.

At MotoNovo, we've adapted many of our process and policies to help us adjust to a new way of working. That includes:

  • Moving our workforce to a remote working situation
  • Adopting new technology to allow customers to complete more of their journey online
  • Introducing new processes in customer services to manage the increase in demand
  • Redeploying staff around the business to where their needed most
  • Increasing our communication frequency with dealer partners to help keep them informed

Useful documents